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Got a question about the website, our services, products, features pricing or just want to get a call back to chat? 

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Please visit our FASTTRAK Blog; Become a registered member, and if you would like to contribute, just contact us.

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Sales Questions?

If you have questions or need additional information, please email to request a support code by clicking the link below:

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What delivery options do we offer?

We deliver the product via download for Ultimate Plus and browser URL for the Express Lite and Express Plus.  

 

What support options are available?

We offer live support Monday through Friday 9:00 am to 9:00 pm Central Time.  Email support is provided 24/7 by emailing our This email address is being protected from spambots. You need JavaScript enabled to view it.

 

What additional services are available?

We offer the following services for a fee:

  • Additional virtual training services.
  • On-site training - Minimum 3 days
  • Website creation & Hosting

FAQ Lists

  • What prices are our services? +

    We have historically been one of the most affordably priced software for scheduled ground and our Cloud platform continues that trend. Starting at our Express Lite, Express Plus and our Enterprise back-office, Windows Ultimate, system all with more value for the dollar that other industry software. See the charts above…

  • What is our refund policy? +

    We have a 30-Day Cancellation Policy. Cancellations within the 30 days will be refunded in full. Thereafter, only unused services will be refunded as we expend the funds for such product, data or services.

  • What payments methods do we accept? +

    Major Credit Cards (automatic - reoccuring), PayPal applied manually by our clients in their accounts. No Checks are accepted as payment.

  • What delivery options do we offer? +

    Product delivery is digital. We script all back-end services and provide downloads, where necessary of all software and credentials to initiate the system after purchase. Normally, within 2 hours of purchase.

  • What support options are available? +

    Technical support is 24/7 email to email support tickets with either email, with directions, images, or videos to enhance the user experience. If the email exchange(s) are not clearly working, a call-back to the telephone on file will be made by support staff. Premium email support ticket with a Call-Back…

  • What additional services are available? +

    On-Site Fee Based Training (minimum 3 days), virtual login assistance, 3rd party programming and web-site assistance. We also offer an Open API for bi-directional communication to suppliers that you may select. Services already directly integrated are: credit card processing, flight tracking, GDS suppliers like Deem Saturn and GroundSpan, LimoLink, Carey…

  • Who are our partners? +

    Our partners are listed at: Partners Section : https://fasttrakcloud.com/features/services.html

  • What languages do we offer support in? +

    Currently English is the only language. Translation to other languages is in the works.

  • What job opportunities are available? +

    we are always seeking qualified individuals that would like to grow with us from programming, design and management.
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Frequently Asked Questions

We try to answer all your question via the site, but if you have additional questions, please contact us

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Telephone Support

Our telephone support is part of the premium support package.  Support emails exchanges are answered free of charge and email with a requested call-back is part of the premium telephone support. While we receive many telephone contacts and voice mails, most relate to pre-sales questions.