FASTTRAK Customer Update

Bring Payments Into FASTTRAK—and Reduce the Impact of Your Subscription Increase

GROUND PAY is FASTTRAK’s new embedded credit-card processing solution. Eligible customers can receive a 50% reduction in the amount of their subscription increase during qualifying months, while gaining integrated reporting, PCI compliance tools, one-team support, and next-business-day funding at no additional accelerated-funding cost.

Ready to move forward? Submit your information and statements. Questions or concerns? Talk with a FASTTRAK expert first.

Choose Your Next Step

Move Forward Now—or Talk It Through First

Use the online form when you are ready to begin the GROUND PAY review, or schedule a meeting when you want to discuss your account, the pricing update, or the process before submitting information.

Ready to move forward

Submit Your Information and Processing Statements

Complete the form and upload your current processor statements. The FASTTRAK team will use them to review your processing profile and follow up about a customized proposal and next steps.

  • Most recent processing statement
  • Highest-volume processing statement
  • Lowest-volume processing statement
Go to the Submission Form
Questions or concerns

Talk With a FASTTRAK Expert

Schedule a conversation to review your subscription amount, eAffiliate exchange fees, GROUND PAY availability, promotional savings, application requirements, or implementation timing.

  • No processing statements required before the meeting
  • Discuss account-specific questions
  • Understand the right next step for your business
View Available Meeting Times
Subscription Update

What Is Changing on August 5, 2026

FASTTRAK has held subscription pricing unchanged for the past five years. During that time, costs across major technology and service providers have continued to increase. Beginning August 5, software subscription and service tier fees for existing integrated FASTTRAK customers will increase by 20%.

United States $0.50 USD

Per ride passed to another FASTTRAK operator through an eAffiliate exchange.

Canada $0.70 CAD

Per ride passed to another FASTTRAK operator through an eAffiliate exchange.

International $0.50 USD

Per ride passed to another FASTTRAK operator through an eAffiliate exchange.

These updates support FASTTRAK’s continued investment in product quality, customer service, platform reliability, and future software enhancements. Your customer notice contains the subscription information specific to your account.
FASTTRAK + Fullsteam

More Resources Behind FASTTRAK

FASTTRAK is now part of the Fullsteam portfolio of software, technology, and payment companies. This relationship gives FASTTRAK access to additional technology, operational, and embedded-payment resources that can help accelerate new product capabilities, improve the customer experience, and support the platform’s continued development.

GROUND PAY is one of the first major new capabilities being introduced through this expanded relationship.

GROUND PAY

One FASTTRAK Experience for Operations and Payments

GROUND PAY is built directly into the FASTTRAK experience, helping simplify payment management without requiring your team to work across disconnected systems or support providers.

Customized Rate Review

Submit three processing statements through the online form so our team can review your processing profile and prepare a customized proposal.

No Setup or Activation Fees

The FASTTRAK team will guide you through the application and implementation process without setup or activation fees.

Integrated Reporting

Access transaction, statement, deposit, and other payment reports from within the FASTTRAK environment.

PCI Compliance Tools

Included PCI tools help your business confirm compliance and reduce payment-security risk.

Data Breach Protection

Once compliance is confirmed, eligible customers receive $100,000 in data breach protection.

One Support Team

GROUND PAY support is provided by the FASTTRAK team, reducing the need to contact multiple partners.

Next-Business-Day Funding

Eligible customers receive next-business-day accelerated funding without an additional accelerated-funding fee.

Limited-Time Savings

The Earlier You Get Started, the More You May Save

Eligible existing FASTTRAK customers can reduce the amount of their upcoming subscription increase by enrolling in and beginning processing with GROUND PAY during the promotional period.

Approval through October 2026
50% of the increase

Receive a 50% reduction in the amount of your subscription increase, beginning in the month your GROUND PAY application is approved and continuing through October 2026.

Processing by November 2026
November + December

Begin processing before or during November to receive a 50% reduction in the amount of your subscription increase for both November and December 2026.

Processing in December 2026
December discount

Begin processing in December to receive a 50% reduction in the amount of your subscription increase for December 2026.

Canadian customers: GROUND PAY is expected to become available in Q4 2026. Canadian customers can submit the form or schedule a meeting now to begin the review and application process. Availability and promotional terms outside the United States and Canada may vary by market.
Ready to Move Forward?

Submit Your GROUND PAY Information

Complete the secure form and attach three current processing statements. This gives the FASTTRAK team the information needed to review your processing setup and follow up with a customized proposal and next steps.

Secure Statement Submission

Start Your GROUND PAY Review

Complete the form and attach your most recent, highest-volume, and lowest-volume processor statements.

If the form does not load, open the GROUND PAY submission form in a new tab.

By submitting the form, you are asking the FASTTRAK team to review your information and contact you about GROUND PAY.

Questions or Concerns?

Talk With a FASTTRAK Expert Before You Submit

Use the calendar below when you want to discuss your updated subscription amount, the eAffiliate exchange fee for your account, GROUND PAY availability, promotional savings, application requirements, or implementation timing. You do not need to submit processing statements before scheduling a meeting.

If the calendar does not load, open the FASTTRAK calendar in a new tab.

Frequently Asked Questions

What FASTTRAK Customers Should Know

Does the 50% discount apply to my entire FASTTRAK subscription?
No. The offer provides a 50% reduction in the amount of the subscription increase, not a 50% reduction in your entire FASTTRAK subscription.
Which option should I choose: the form or the calendar?
Use the submission form when you are ready to provide your information and processor statements so the rate review can begin. Use the calendar when you have questions or concerns and want to speak with a FASTTRAK expert first.
Which processing statements should I submit?
Submit your most recent statement, your highest-volume statement, and your lowest-volume statement. Together, they give the FASTTRAK team a more complete view of your processing activity throughout the year.
What happens after I submit the form?
The FASTTRAK team will review the information and statements you provide, evaluate your processing profile, and contact you to discuss a customized proposal, eligibility, potential savings, and next steps.
Can I schedule a meeting before I submit any statements?
Yes. You do not need to submit processing statements before speaking with the FASTTRAK team. Use the calendar to discuss your subscription update, eAffiliate fees, GROUND PAY, or the submission process first.
Does GROUND PAY have a setup or activation fee?
No. GROUND PAY does not have a setup or activation fee, and the FASTTRAK team will guide you through implementation.
When will GROUND PAY be available in Canada?
GROUND PAY is expected to become available to Canadian FASTTRAK customers during Q4 2026. Canadian customers can submit the form or schedule a meeting before processing begins.
Choose Your Next Step

Start the Review—or Get Your Questions Answered First

Submit your processor statements to begin a customized GROUND PAY review, or schedule a conversation when you want to talk through your FASTTRAK update and available options before moving forward.

GROUND PAY processing services, rates, funding timing, subscription discounts, data breach protection, and promotional offers are subject to application approval, eligibility, program terms, and market availability. The promotional subscription discount applies only to the amount of the FASTTRAK subscription increase and does not reduce the entire subscription fee. Canadian availability is expected in Q4 2026.