Frequently Asked Questions

FASTTRAK Technologies was founded in 1998, so we have served the Scheduled Ground Transportation Market just short of 25 years.

Our price plans start at $85 per month and gradually increase based on the amount of the platform services you consume and measured monthly by the number of orders for service you enter into the platform plus any third party add-ons that your operation may require.  i.e. commonly referred to as a pay-for-what-you-use services.  Orders for your service are configured into blocks of 250 orders in a single plan and range up to enterprise operation levels per month.  the average month operation would fall in the $105 to $275 per month for between 300 to 1100 orders.

 Our support staff provides our operators with, email, telephone call-back, product documentation library, videos, webinars, onscreen tutorials walk throughs, virtual screen sharing to support your training and ongoing operations support needs. 

For trial accounts: Your client, driver, customer, and driver data will be permanently deleted at the end of the trial unless you subscribe, in which case you would create a billing account on our site.

For cancellations:  After your information has been exported, your database will be permanently deleted so there is no way to re-instate service after cancellation.  The only exception to that is in the event of catastrophic events like the recent pandemic, we hold your database with your permission to aid you in getting back in business. We bear the cost to store and provide you notice of deletion to ensure your availability to it if needed for reporting or external audits. Billing accounts are deleted when the database is deleted from our platform.

The FASTTRAK Platform leverages the Microsoft AZURE global network of cloud servers.  We create individual "private" databases that are never "never shared" with other operators.  We think this is a major market advantage because it allows us to place those databases closer to your geography and reduce latency.  In addition, by dispersing our platform over Microsoft's vast network, there is less likelihood of intrusion, and it promotes substantially better platform up-time performance.  Microsoft Guarantees its customers better than 99.9% accessibility.